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FAQs

Do I need to be at home when my unit is delivered?

Yes, someone will need to be at home to sign for the unit.

How much will delivery cost me?

For the PERTH Metro Area, same day delivery is $95 inc GST, next day delivery $75 inc GST.
Perth Metro Area is considered anything that is within 50km of the CBD.

Country delivery (depot delivery only) is $350inc GST.

For more delivery information view our Delivery Terms and Conditions.

How much will delivery cost me for multiple purchases?

Generally we can discount freight for multiple products, we request that you contact us before selecting the delivery option and completing the check out process.

Do you Install?

Yes we do, however installation is only available on our range of Split Systems. Click here to find out more. 

What will it cost to install my unit?

Installation costs vary depending on a number of factors and can only really be determined by a site visit from a licenced contractor. A typical back to back installation will be around $450 - $650. Don't be fooled by promises of cheap installations which will ultimately end up costing more money to rectify, may reduce the performance and life of your unit and could compromise the manufacturer's warranty. Check out our installation page with standard industry prices for Split Systems here.

What do you mean by a licensed contractor?

A licensed contractor is someone who holds a valid Arctick license. All contractors are required by Australian law to hold one of these licenses in order to handle refrigerant. Always ask to see your installer's or contractor's license before they install your air conditioner. Visit www.arctick.com.au to check your licensed contractor is licenced. Depending on the kind of system being installed, the contractor may also be required to have relevant state electrical and plumbing licenses - be sure to ask your installer to provide these before they install your air conditioner.

Can we supply products that are not listed on this site?

Yes, we have the ability to purchase from most air-conditioning suppliers across Australia. Just send an enquiry to info@theairstore.com.au and we will be happy to assist.

How safe is buying online?

Purchasing products online is very safe. We utilise the Secure Pay Payment system, which offers the highest level of Internet payment security available today utilising encryption technology.

What if my unit breaks down under warranty?

Should your unit break down whilst under warranty simply fill out the Warranty Service Form on the manufacturers website, send it off and the manufacturers warranty agent will be in touch to arrange a time to come out and fix your system.

How to work out the room area each unit will cool?

A basic way is to divide the cooling capacity (in Watts) of the unit by 120 Watts per square meter. For example a unit that can produce 2600 Watts of cooling will do an area of 2600 divided by 120 = 21.6 square meters. The 120 Watts per square meter is an industry standard for residential cooling based on standard double brick and tile or double brick and colorbond construction with ceiling insulation.

Additional capacity per square meter should be factored for high ceilings, large windows, high solar load and buildings using materials with lower calibre of insulation.

What maintenance is necessary on my unit?

It is essential that filters be cleaned on a regular basis. In times of frequent use, filters should be removed from the unit and vacuumed or washed in warm soapy water every two weeks. For residential use air conditioners, an annual service call with an accredited air conditioning service company is highly recommended to ensure longevity of the unit.

What does Heat Pump and Reverse Cycle mean?

Heat Pump and reverse cycle are the terms used to describe an airconditioning unit that heats as well as cools. In the cooling cycle the unit takes heat out of the room and on the heating cycle it puts heat into the room. 

How do I work out how much my unit will cost to run?

Simply multiply the kW input figure (see brochure) by how much you pay per kilowatt hour for your electricity.

If the unit has a power usage input in cooling mode of 1.07 kW per hour, and your electricity rate is 24 cents per kilowatt hour, then your cost on cooling would be 1.07 x 24 which equals 25.68 cents per hour. Note that once the unit reaches set point temperature, the unit will cycle off and not use electricity. On average in a residential situation an air conditioner will operate for 500 hours per year. The above model would cost approximately $128.40 to run for the year.

What is a kilowatt / hour?

A kilowatt hour (abbreviation: kWh) is the common unit of measure for electrical energy consumption over time.

What is a kilowatt?

A kilowatt (abbreviation: kW) is 1000 watts and is a measure of energy.

What does COP and EER mean?

The COP and EER are the energy efficiency measurements for your air conditioning system. Basically it's the electrical energy you input versus the heating or cooling energy the system puts out. The higher the COP or EER number the more efficient your air conditioner. COP stands for Coefficient of Performance and is used to measure the efficiency of an air conditioner in the heating mode. EER stands for Energy Efficiency Ratio and is used to measure the efficiency of an air conditioner in the cooling mode.

What does dB stand for?

Abbreviation of 'decibel', the unit for measuring sound power (volume). dB(A) is a variation on the dB scale which takes into account human hearing response to low pressure level sound (such as that emitted by the outdoor units of air conditioning systems).