FAQ's

Yes, someone will need to be at home to sign for the unit.

A licensed contractor is someone who holds a valid Arctick license. All contractors are required by Australian law to hold one of these licenses in order to handle refrigerant. Always ask to see your installer’s or contractor’s license before they install your air conditioner. Visit www.arctick.com.au to check your licensed contractor is licenced. Depending on the kind of system being installed, the contractor may also be required to have relevant state electrical and plumbing licenses – be sure to ask your installer to provide these before they install your air conditioner.

Yes, we have the ability to purchase from most air-conditioning suppliers across Australia. Just send an enquiry to [email protected] and we will be happy to assist.

Purchasing products online is very safe. We utilise the Secure Pay Payment system, which offers the highest level of Internet payment security available today utilising encryption technology.

Should your unit break down whilst under warranty simply fill out the Warranty Service Form on the manufacturers website, send it off and the manufacturers warranty agent will be in touch to arrange a time to come out and fix your system.

A basic way is to divide the cooling capacity (in Watts) of the unit by 120 Watts per square meter. For example a unit that can produce 2600 Watts of cooling will do an area of 2600 divided by 120 = 21.6 square meters. The 120 Watts per square meter is an industry standard for residential cooling based on standard double brick and tile or double brick and colorbond construction with ceiling insulation.

Additional capacity per square meter should be factored for high ceilings, large windows, high solar load and buildings using materials with lower calibre of insulation.

It is essential that filters be cleaned on a regular basis. In times of frequent use, filters should be removed from the unit and vacuumed or washed in warm soapy water every two weeks. For residential use air conditioners, an annual service call with an accredited air conditioning service company is highly recommended to ensure longevity of the unit.

Heat Pump and reverse cycle are the terms used to describe an air conditioning unit that heats as well as cools. In the cooling cycle the unit takes heat out of the room and on the heating cycle it puts heat into the room. 

Simply multiply the kW input figure (see brochure) by how much you pay per kilowatt hour for your electricity.

If the unit has a power usage input in cooling mode of 1.07 kW per hour, and your electricity rate is 24 cents per kilowatt hour, then your cost on cooling would be 1.07 x 24 which equals 25.68 cents per hour. Note that once the unit reaches set point temperature, the unit will cycle off and not use electricity. On average in a residential situation an air conditioner will operate for 500 hours per year. The above model would cost approximately $128.40 to run for the year.

A kilowatt hour (abbreviation: kWh) is the common unit of measure for electrical energy consumption over time.

A kilowatt (abbreviation: kW) is 1000 watts and is a measure of energy.

The COP and EER are the energy efficiency measurements for your air conditioning system. Basically it’s the electrical energy you input versus the heating or cooling energy the system puts out. The higher the COP or EER number the more efficient your air conditioner. COP stands for Coefficient of Performance and is used to measure the efficiency of an air conditioner in the heating mode. EER stands for Energy Efficiency Ratio and is used to measure the efficiency of an air conditioner in the cooling mode.

Abbreviation of ‘decibel’, the unit for measuring sound power (volume). dB(A) is a variation on the dB scale which takes into account human hearing response to low pressure level sound (such as that emitted by the outdoor units of air conditioning systems).